Shipping policy

1. Shipping Destinations

At lenoraeira (hereinafter referred to as “I”), I currently offer shipping to eligible delivery addresses within the United States. Orders can be placed for delivery to locations within my available shipping area.

At this time, I do not offer shipping to addresses outside the United States. Please ensure that your delivery address is within the supported shipping area before completing your purchase.

2. Shipping Fees and Sales Tax

Shipping fees are calculated based on the merchandise subtotal of your order, after applicable discounts and before sales tax.

Orders with a merchandise subtotal of $75.00 or more qualify for free standard shipping.

Orders with a merchandise subtotal below $75.00 are subject to a flat shipping fee of $8.99.

Applicable sales taxes are calculated based on your delivery address, the items purchased, and the applicable tax requirements. Any sales tax and shipping charges applicable to your order will be displayed at checkout before you complete your purchase.

Please review your order summary carefully to confirm the merchandise subtotal, discounts, shipping fees, applicable taxes, and total amount due.

3. Order Processing Schedule

I process orders and respond to customer inquiries Monday through Friday, from 9:00 AM to 6:00 PM Eastern Time (ET), excluding applicable holidays.

Orders submitted outside these business hours, on weekends, or on holidays will generally be reviewed on the next business day.

Orders are processed in the order they are received, subject to payment verification, order review, and fulfillment requirements. Submitting an order during business hours does not guarantee same-day processing or shipment.

4. Order Processing Time

Please allow 1–3 business days for order processing before shipment.

During this period, I verify order information and payment, prepare the purchased items, and arrange shipment. Processing time is separate from transit time.

Business days generally exclude Saturdays, Sundays, and applicable holidays. Orders requiring additional verification, address clarification, or special handling may take longer to process.

If an unexpected issue significantly affects the processing of your order, I will provide an update when appropriate.

5. Estimated Shipping and Delivery Time

After an order has been shipped, standard delivery typically takes an estimated 8–11 business days.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, peak-season volumes, and other transportation-related circumstances.

If your order is subject to an unexpected delay, please check the available tracking information or contact me for assistance.

6. Shipping Carriers

I work with established shipping providers to deliver orders within the United States. Depending on the destination, package dimensions, service availability, and shipping requirements, your order may be handled by carriers such as UPS or FedEx.

The carrier is selected according to the requirements of the individual shipment. A specific carrier is not guaranteed for every order.

Carrier services, delivery procedures, and tracking updates may vary by location. Once your package has been dispatched, the carrier's tracking information will provide the latest available shipment status.

7. Order Confirmation and Shipment Tracking

After placing an order, you will receive an order confirmation email containing relevant purchase information, including your order number and order details. Please keep this email for your records.

Once your order has been shipped and tracking information is available, you can check the shipment status through the “Order Tracking” page on my website. Enter the information requested on the tracking page, such as your order number and the email address or phone number associated with your purchase.

Tracking information may take some time to become available after dispatch while the carrier registers and updates the shipment.

If your tracking information is unavailable, has not changed for an extended period, or indicates a delivery issue, please contact me with your order number so I can help review the shipment status.

8. Shipping Issues, Address Changes, and Order Cancellation
8.1 Damaged, Missing, or Delayed Packages

If your order arrives damaged, contains missing items, or appears to have been lost during transit, please contact me at service@lenoraeira.com.

Include your order number, a description of the issue, and photographs of the package or affected items when available. I will review the information and available shipping records to determine the appropriate next steps.

If the tracking information indicates that your package has been delivered but you have not received it, please check your delivery location, mailbox, building reception, and any carrier delivery notices. You may also contact the carrier for additional information.

If the issue remains unresolved, please contact me so I can review the circumstances and assist you.

8.2 Shipping Address Changes

Please review your shipping address carefully before submitting your order. If you notice an error or need to update your delivery details, contact me as soon as possible at service@lenoraeira.com.

Address changes can only be accommodated when the order status and fulfillment arrangements allow them. Once an order has been packed, dispatched, or transferred to the carrier, I may be unable to modify the delivery address.

Please wait for confirmation before assuming that an address change has been completed.

8.3 Order Cancellation Requests

If you wish to cancel an order, please contact me as soon as possible and provide your order number.

Cancellation requests are subject to the current status of the order. Requests received before processing or shipment may be easier to accommodate. Once an order has entered the shipping process or has been handed to the carrier, cancellation may no longer be possible.

If an order cannot be canceled, you may review my Return and Exchange Policy for information about the available return options.

A cancellation request is not considered confirmed until I have provided confirmation.

8.4 Inaccurate or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address, including the street address, apartment or unit number where applicable, city, state, and ZIP code.

An incorrect or incomplete address may result in delivery delays, additional shipping arrangements, or the return of a package to the sender.

If a package cannot be delivered because of an address error, I will review the available carrier information and circumstances to determine the appropriate resolution. Any additional shipping arrangements or charges will be communicated where applicable before they are incurred.

Please contact me promptly if you discover an error in your delivery information.

9. Delivery Inspection and Reporting Issues

Upon receiving your order, please inspect the outer packaging and the items inside for visible damage, missing items, or signs of unusual handling.

If you discover a problem, contact me as soon as reasonably possible with your order number, a description of the issue, and supporting photographs when available. Providing this information promptly helps me investigate the matter and determine the appropriate resolution.

Please retain the original packaging, shipping materials, order confirmation, and tracking information until the issue has been reviewed, as these materials may help with the assessment.

Any request concerning damaged, defective, incorrect, or missing items will be reviewed based on the circumstances of the order. Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

10. Contact Information

If you have questions about shipping fees, order processing, delivery estimates, tracking information, address changes, or shipping-related issues, please contact me using the details below.

Address: 4679 E Seese Ln, Floral City, FL 34436, United States

Phone: +1 (352) 419-6872

Email: service@lenoraeira.com

Business Hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time (ET), excluding applicable holidays.

When contacting me about an existing order, please include your order number and a brief description of your request so I can review the relevant information and assist you efficiently.